Sales Policy

Effective Date: February 26,2025

At SailTopic, we are dedicated to delivering premium-quality baby nutrition products while ensuring a smooth, reliable shopping experience.
This Sales Policy outlines the terms and conditions that apply to all purchases made through our website, https://sailtopic.xyz.

By placing an order with us, you agree to the practices described below.

1. Product Availability & Pricing

  • Currency: All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice.

  • Product Availability: While we strive to maintain accurate inventory levels, some items may become out of stock. If a product is unavailable after your order is placed, we will notify you promptly and offer suitable alternatives or issue a full refund.

  • Promotions and Discounts: Special offers, discounts, and promotions are available for a limited time only and cannot be combined unless specifically stated otherwise.

2. Ordering Process

  • Order Placement: Orders can be placed directly through our website 24/7 at https://sailtopic.xyz.

  • Order Confirmation: After a successful checkout, you will receive an order confirmation email detailing your purchase.

  • Missing Confirmation: If you do not receive a confirmation email within 24 hours, please contact our customer support team for assistance.

  • Order Cancellation by SailTopic: We reserve the right to cancel any order in cases of suspected fraudulent activity, pricing errors, or inventory discrepancies.

3. Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Other Digital Payment Options: Additional methods may be available at checkout, depending on your location and our current offerings.

Payment Security

All transactions are processed securely using industry-standard encryption protocols to protect your sensitive payment information.
For your security, we do not store any credit card details on our servers. All payment processing is handled through trusted, PCI-compliant third-party providers.

4. Shipping & Delivery

  • Domestic and International Shipping: We proudly offer both domestic and international shipping. Delivery times vary depending on your location.

  • Shipping Fees and Times: Shipping costs and estimated delivery times will be clearly displayed during checkout before you complete your purchase.

  • Order Tracking: Once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery status.

Delivery Delays

While we strive to deliver on time, we are not responsible for delays due to:

  • Customs and Duties: For international orders, customs clearance procedures may cause delays beyond our original delivery estimates. Any additional customs fees, taxes, or duties are the responsibility of the customer.

  • Unforeseen Delays: Delivery times may also be affected by unforeseen circumstances such as severe weather, natural disasters, or courier service disruptions. We are not responsible for delays caused by such events but will work closely with our partners to minimize any inconvenience.

5. Order Modifications & Cancellations

  • Order Modifications: Changes such as address updates or product adjustments must be requested within 12 hours of placing the order.

  • Order Cancellations: Cancellation requests must be made within 24 hours, provided the order has not yet been shipped.

  • Post-Dispatch Orders: If your order has already been dispatched, it will need to be processed through our Refund and Return Policy..

6. Warranty & Product Quality

  • We guarantee that all products sold on SailTopic are authentic, fresh, and meet our strict high-quality standards.

  • If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund as quickly as possible.

7. Customer Support

For any sales-related inquiries, feel free to contact us:

📍 Address: 2142 Rocket Drive, Van Nuys, California
📞 Phone: 612-915-0643 / (660) 679-425
📧 Email: info@sailtopic.xyz
🌐 Website: https://sailtopic.xyz/