Refund and Return Policy

Effective Date: February 26,2025

At SailTopic, we are committed to delivering premium-quality baby nutrition products and ensuring your complete satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and hassle-free return and refund process.
Please review the guidelines below carefully for important details.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be submitted within 30 days from the date of purchase.

  • The product must have been purchased directly from https://sailtopic.xyz/.

  • Perishable items, opened food products, and items specifically marked as non-returnable for health and safety reasons are not eligible for return.

2. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us:
    Reach out to us at info@sailtopic.xyz or call 612-915-0643 / (660) 679-425. Please include your order number and the reason for your return.

  2. Receive Approval:
    Our customer service team will review your request and, if eligible, provide return authorization along with the return address.

  3. Ship the Item:
    Send the item back to the provided return address. Unless the return is due to a defective or incorrect product, return shipping costs are the customer’s responsibility.

  4. Inspection and Refund:
    Once we receive and inspect the returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original method of payment.

3. Refund Policy

Refunds are issued based on the following conditions:

  • Approved Returns:
    Once your return is approved and inspected, a full refund (excluding shipping fees) will be issued to your original method of payment.

  • Damaged or Defective Products:
    If you receive a defective, damaged, or incorrect item, we will issue a full refund or arrange for a replacement at no additional cost.

  • Late or Missing Refunds:
    If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing times can vary. If you still have not received your refund, please contact us for further assistance.

4. Exchanges

We only offer exchanges for items that are defective or damaged.
If you need to request an exchange, please contact us at info@sailtopic.xyz within 7 days of receiving your order. Our team will assist you with the next steps.

5. Non-Returnable Items

Due to health and safety regulations, the following items cannot be returned:

  • Opened food products and perishable items

  • Clearance or final sale items

  • Personalized or customized products

6. Order Cancellations

  • Orders may be canceled within 24 hours of placement, provided they have not yet been shipped.

  • If your order has already been processed and shipped, you will need to complete the return process as outlined in our Return Policy.

7. Contact Us

For any return or refund inquiries, please reach out to us:

📍 Address: 2142 Rocket Drive, Van Nuys, California
📞 Phone: 612-915-0643 / (660) 679-425
📧 Email: info@sailtopic.xyz
🌐 Website: https://sailtopic.xyz/