Shipping Policy
Effective Date: February 26, 2025
At SailTopic, we are committed to delivering your baby nutrition products safely and efficiently. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, and other important details.
1. Shipping Destinations
We offer domestic and international shipping to various locations. However, some regions may have shipping restrictions due to customs regulations or logistical challenges. If we are unable to ship to your location, we will notify you immediately.
2. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- If your order includes multiple items, we may ship them separately to ensure faster delivery.
- You will receive a confirmation email with tracking information once your order has been dispatched.
3. Estimated Delivery Time
Estimated shipping times depend on your location and chosen shipping method:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5-7 business days | 2-3 business days |
| Canada | 7-10 business days | 3-5 business days |
| Europe | 10-15 business days | 5-7 business days |
| Asia & Australia | 12-20 business days | 7-10 business days |
| Other Regions | 15-25 business days | Not available |
Note: Shipping times may vary due to customs delays, holidays, or unforeseen circumstances.
4. Shipping Costs
Shipping fees are calculated at checkout based on your order weight, destination, and selected shipping method.
- Free Shipping may be available for qualifying orders. Check our promotions for details.
- Additional customs fees, import taxes, or duties (if applicable) are the responsibility of the customer.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your package using the link provided or directly through our shipping partner’s website.
6. Delayed or Lost Shipments
If your package is delayed beyond the estimated delivery time:
- Please allow a few extra days, as shipping delays may occur due to unforeseen circumstances.
- If your order has not arrived within 10 business days after the expected date, contact us at info@sailtopic.xyz for assistance.
If your package is lost or marked as “delivered” but you have not received it:
- Check with your neighbors, building management, or local post office.
- Contact us, and we will work with the carrier to resolve the issue.
7. Address Errors & Undeliverable Packages
- Customers are responsible for providing a correct and complete shipping address at checkout.
- If an order is returned due to an incorrect or incomplete address, the customer will be responsible for additional reshipping costs.
- We do not refund shipping fees for undeliverable or refused packages.
8. Damaged or Missing Items
If your package arrives damaged or with missing items, please:
- Take clear photos of the damaged package and items.
- Contact us at info@sailtopic.xyz within 7 days of delivery to request a replacement or refund.
9. Order Cancellations & Changes
- Modifications & Cancellations: Orders can be modified or canceled within 12 hours of placement.
- Once an order is processed, it cannot be changed or canceled, but you may return eligible items under our Refund and Return Policy.
10. Contact Us
For any shipping-related inquiries, please contact us:
📍 Address: 2142 Rocket Drive, Van Nuys, California
📞 Phone: 612-915-0643 / (660) 679-425
📧 Email: info@sailtopic.xyz
🌐 Website: https://sailtopic.xyz/